For brokers and coordinators

Safeguarding

Members' safeguarding choices, message review, monitoring, vetting decisions and what to do when you are worried.

12 guides

• How safeguarding works in the Broker Panel

  An overview of the safeguarding tools brokers use, and how they fit together.

• What happens when a member chooses a safeguarding option?

  Each safeguarding option can switch on protections. Here is what each one does.

• Changing the safeguarding options members can choose

  Add, edit or switch off the safeguarding options members see when they join.

• When a member asks for coordinator help

  What to do when a member cannot message a protected member and asks a coordinator to help.

• Why are messages copied to brokers?

  Which messages are copied for review, what you can see, and what members are told.

• How do I review a copied message?

  Mark a message as reviewed, flag a concern, or approve and archive it.

• Using the Review Archive

  The Review Archive keeps permanent, read-only records of message reviews.

• Placing a member under monitoring

  Copy a member's messages to brokers for a set time, and turn off their messaging if needed.

• How do I record a vetting decision?

  Record that your community has completed its safety checks on a member, without storing any documents.

• Revoking a vetting decision or answering a review request

  Withdraw a vetting confirmation, or close a member's request for a vetting review.

• What is on the Safeguarding page?

  The Safeguarding page gathers flagged messages, guardian arrangements and members' choices. It needs extra access.

• What should I do if I am worried about a member?

  Steps to take when you have a safeguarding concern, and the tools that can help.

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