Your role as a broker
What brokers and coordinators do, what they can and cannot change, and how to find your way around the Broker Panel.
6 guides
Help Centre
For brokers and coordinators
Approving members, arranging exchanges, safeguarding and group activities.
Most people start here
- What is a broker or coordinator?
- How do I approve a new member?
- How do I approve or reject an exchange?
Browse by topic
Looking after members
Approve new members, keep notes, help people with their accounts and correct balances.
8 guides
Exchanges and listings
Approve exchanges that need a broker, deal with problems, and tag listings that need extra care.
7 guides
Safeguarding
Members' safeguarding choices, message review, monitoring, vetting decisions and what to do when you are worried.
12 guides
Moderating content
Check content waiting for review, remove posts, comments and reviews, and deal with members' reports.
4 guides
Workshops and group activities
Record time for workshops and group sessions with group exchanges. Leftover workshop hours go to the community fund by themselves.
3 guides
Figures and records
See how new members are getting on, and find the counts and records the Broker Panel keeps.
2 guides
Good practice for brokers
Simple habits that keep your timebank fair, safe, friendly and well run.
5 guides
Still need help?
If you can't find what you need, get in touch and a person will help you.
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