Exchanges

Accepting or declining a request

What to do when someone asks for an exchange on your listing.

When someone requests an exchange on your listing, you get a notification. The request appears on My Exchanges with the label Respond.

1. Open the exchange.
2. Read the Proposed Hours and any Message from requester.
3. Press Accept Request to agree, or Decline to say no.

If you decline, you can add a Reason (optional). Then press Decline Request. The other member is told.

After you accept, the status becomes Accepted. If your community needs broker approval, it shows Awaiting Broker first.

To talk about the details before you decide, press Message followed by the member's name, if your community has private messages.

Only accept work you are able and willing to do. It is fine to decline.

More guides in this topic

• How does an exchange work?
• Requesting an exchange from a listing
• Starting and finishing the work
• Confirming the hours
• What does broker approval mean?
• Cancelling an exchange
• What happens if we disagree about the hours?
• Rating an exchange

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