Exchanges

Requesting an exchange from a listing

Send a request with your proposed hours and a message.

1. Open the listing you are interested in.
2. Press Request Exchange.
3. Check Proposed Hours. It starts at the listing's estimate. Change it if you have agreed something different.
4. Add a Message (optional) to explain what you need or ask a question.
5. Press Send Request.

The exchange page opens. Its status shows Awaiting Provider until the other member answers. They get a notification about your request.

If you see Broker Approval Required, a coordinator must also approve the exchange before it can go ahead.

After sending, check the hours shown on the exchange page. If they are not what you expected, cancel and send a new request.

You cannot request an exchange on your own listing. If you already have an open exchange for a listing, the listing shows Exchange with its status instead of Request Exchange.

A request can be refused because of your community's safety rules or the other member's settings. If your request fails and you are not sure why, contact your coordinator.

More guides in this topic

• How does an exchange work?
• Accepting or declining a request
• Starting and finishing the work
• Confirming the hours
• What does broker approval mean?
• Cancelling an exchange
• What happens if we disagree about the hours?
• Rating an exchange

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