Exchanges

What happens if we disagree about the hours?

What happens when members confirm different hours, and what a coordinator can do in the Broker Panel.

If you and the other member confirm hours that are too far apart, the exchange is marked Disputed. The page says "There is a disagreement about the hours. A broker will review this."

You both get an email about it. No hours move yet.

In the Broker Panel, a broker can:

• read the exchange history and speak to both members; and
• if hours should move, adjust each member's balance with a clear reason.

The Broker Panel has no button to settle or cancel a disputed exchange. Balance adjustments do not change the exchange's Disputed status. Ask your coordinator what was done.

To avoid a dispute, agree the hours with the other member before you both confirm.

To report another kind of problem, such as someone not turning up, press Report a problem on the exchange in the phone app. The website does not have this button; contact your coordinator there.

More guides in this topic

• How does an exchange work?
• Requesting an exchange from a listing
• Accepting or declining a request
• Starting and finishing the work
• Confirming the hours
• What does broker approval mean?
• Cancelling an exchange
• Rating an exchange

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