Managing members

Suspending, banning or reactivating a member

Stop someone using your community for a while or for good, and let them back in later.

You can stop a member using your community. Suspending is for a pause. Banning is for more serious cases.

Suspending

1. Open Users and find the member.
2. Press the three-dot button on their row.
3. Press Suspend and confirm.

The member cannot sign in until you reactivate them. They are sent an email to say their account is suspended.

To suspend several people, tick their boxes and press Suspend in the bar that appears. You are asked for a Reason.

Banning

Press Ban in the same menu and confirm. The member loses access to the platform and is sent an email. Only admins can ban. Brokers can suspend but not ban.

Letting someone back in

Open the Suspended or Banned tab, press the three-dot button and press Reactivate. They are sent an email and can sign in again.

You cannot suspend or ban another admin. Ask the platform team if that is ever needed.

This is done on the main website. The accessible site does not have this page.

More guides in this topic

• Finding a member
• Approving new members
• Making someone a broker or an admin
• Deleting a member's account
• Adding members yourself
• Helping a member who cannot sign in
• Setting up the welcome steps for new members
• Checking members' identity
• Keeping notes, tasks and tags about members
• Handling a member's request about their data

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