Getting started as an admin
What the admin panel is, how to open it and how the admin role differs from brokers.
4 guides
Help Centre
For community admins
Setting up your community, managing members and choosing features.
Most people start here
Browse by topic
Setting up your community
Name, logo, languages, legal documents, joining rules and switching features on and off.
10 guides
Managing members
Find, approve, help and manage members, and give people broker or admin rights.
11 guides
Hours and the Community Fund
Starting balances, correcting balances, the Community Fund and keeping an eye on how hours move.
4 guides
Content and moderation
Listings, categories, blog, pages, knowledge base, events, groups and checking reported content.
7 guides
Help Centre and AI assistant
Write your own Help Centre questions, teach the AI assistant about your community and read problem reports.
2 guides
Newsletters and keeping in touch
Send newsletters, manage subscribers and reach out to members who have gone quiet.
3 guides
Safeguarding
Set up safeguarding for your community in the right order, so vulnerable members are protected and still reachable.
3 guides
Privacy, records and data
Check what has happened in your community, see members' consent records and decide how long old records are kept.
5 guides
Reports and analytics
Understand how your community is doing and download figures for funders and partners.
3 guides
Connecting with other communities
Partner with other communities on the platform so your members can connect and exchange with theirs.
1 guide
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