Managing members

Checking members' identity

Switch on identity verification so members can prove who they are and show a verified badge.

Identity verification lets members prove who they are with an identity document and a selfie. Verified members are shown as verified.

Switching it on

1. Open Module Configuration.
2. Find Identity Verification and press its switch.
3. Press Configure to set the Verification Fee (cents). This is a one-time fee for the check. Set it to 0 to make verification free.
4. Press Save Changes.

What members see

Members who are not verified see Verify Identity in the bar at the top of the site. They press it to start the check. Once they pass, the bar shows Verified instead.

Checking identity when people join

You can also require an identity check at sign-up. Choose Mode Verified on the registration page. See "Choosing how new people can join".

Vetting is different

Identity verification shows a person is who they say they are. It is not safeguarding vetting. Brokers record vetting separately in the Broker Panel, under Vetting confirmations.

The fee is entered in cents, so 500 means 5.00 in your currency.

This is done on the main website. The accessible site does not have this page.

More guides in this topic

• Finding a member
• Approving new members
• Making someone a broker or an admin
• Suspending, banning or reactivating a member
• Deleting a member's account
• Adding members yourself
• Helping a member who cannot sign in
• Setting up the welcome steps for new members
• Keeping notes, tasks and tags about members
• Handling a member's request about their data

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