Exchanges and listings

Understanding the Exchanges list

What each tab and status means, and what the exchange detail page shows.

Exchanges lists the exchanges in your community. Use the tabs to filter them:

• All: every exchange
• Pending: waiting for a broker's approval
• Approved: approved and ready to start
• In Progress: the members are doing the work
• Completed: finished and the hours have moved
• Cancelled: stopped, or rejected by a broker
• Disputed: the members disagree

Each row shows the two members, the listing, the status, the hours and the date. The hours appear once the members have confirmed them.

The exchange page

Press the view button on a row to open the exchange. It shows:

• Exchange progress: where the exchange has got to
• the Requester (the member asking for help) and the Provider (the member giving time)
• any Risk Tag on the listing, and whether it needs Broker approval required or Insurance required
• Broker Notes from the broker who decided on it
• History: each step, such as Request created, Provider confirmed hours and Requester confirmed hours, with who did it and when

Press Back to Exchanges to return to the list.

This is done on the main website. The accessible site does not have this page.

More guides in this topic

• When does an exchange need a broker's approval?
• How do I approve or reject an exchange?
• What can I do when an exchange goes wrong?
• What is the Match Approvals page?
• Tagging a listing that needs extra care
• Recording insurance certificates

Still need help?

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