Newsletters and keeping in touch

Reaching out to inactive members

Find members who have gone quiet and send them a friendly reminder to come back.

The Inactive members page helps you find people who have stopped using your community, so you can check in with them.

Open Analytics & Reporting in the admin menu and press Inactive Members.

Finding inactive members

Choose a Days Threshold, the number of days without activity.
Press Run Detection.
The list shows each member's last activity and last sign-in, grouped as at risk, inactive or dormant.

Press Export CSV to download the list.

Pressing Mark as Notified sends each selected member a friendly email inviting them back to your community. It does not only record a note.

The Notified column then shows who has been sent a reminder, so you do not contact people twice.

A phone call or a personal message often works better than an email, especially for older members. Use the list to plan who to call.

This is done on the main website. The accessible site does not have this page.

If you can't find what you need, get in touch and a person will help you.