Getting started

Confirming your email and waiting for approval

After you sign up, confirm your email address. In many communities a coordinator also approves each new member.

After you create your account, we send you an email with a link. Open the email and press the link to confirm your email address. You cannot sign in until you have done this.

Cannot find the email? Look in your junk or spam folder. To get a new link, go to the sign-in page, try to sign in, and press Resend verification email.

Approval by a coordinator

In many communities, a coordinator checks each new account before it can be used. If this applies, you see Awaiting admin approval after confirming your email. You get an email once your account is approved.

Until then, if you try to sign in, you see You're registered and waiting for approval.

Other checks your community may use

• Waiting list: some communities add new members to a waiting list, and email you when a place opens.
• Identity check: some communities ask you to verify your identity before your account is approved. If this is still to do, the sign-in page shows Continue verification.

If you have waited a while and heard nothing, contact the community.

More guides in this topic

• What is timebanking?
• How do time credits work?
• How do I join?
• Setting up your profile for the first time
• Can I use it on my phone?
• Is there a simpler, more accessible version?
• Changing language, dark mode and text size

Still need help?

If you can't find what you need, get in touch and a person will help you.