Looking after members

Suspending or reactivating a member

Suspending stops a member signing in. You can reactivate them later.

Suspending a member stops them signing in and taking part. It is reversible.

Suspending

1. Open Members and find the member.
2. Press the three-dot menu on their row and choose Suspend.
3. Read the message and press Suspend to confirm.

The member gets a notification. Write a note on their record explaining why, so other brokers understand.

Suspending several members

Tick the box next to each person and press Suspend selected.

Reactivating

1. Press the Suspended tab.
2. Press the three-dot menu on the member's row and choose Reactivate.

The member can sign in again and is told their account is active. Press Reactivate only once: each press sends them another message.

Limits

• You can only suspend and reactivate ordinary members. You cannot change another broker's or an admin's account.
• If an admin banned a member, only an admin can reactivate them.

Suspension is a serious step. For a safeguarding concern, follow your community's safeguarding process first. You may only need to turn off the member's messaging, which you can do from User Monitoring.

This is done on the main website. The accessible site does not have this page.

More guides in this topic

• How do I approve a new member?
• Finding and filtering members
• Viewing a member's full record
• Keeping private notes about a member
• Helping a member who cannot get into their account
• How do I correct a member's time balance?
• Supporting members who find technology hard

Still need help?

If you can't find what you need, get in touch and a person will help you.