Figures and records
Seeing how new members are getting on
The Onboarding page shows how far new members get, from registering to their first exchange.
Onboarding shows how new members are getting on. It helps you see where people get stuck, so you can offer help.
The counters
- Registered: how many people have signed up, compared with last month
- Overall conversion: the share of registered people who reached the last step, Repeat User
- Pending approvals: people waiting for approval
- Biggest drop-off: the step where most people stop
The Onboarding Funnel
The funnel shows how many members reached each step:
- Registered
- Email Verified
- Profile Complete
- First Listing
- First Exchange
- Repeat User
A big drop between two steps shows where people need help. For example, many people who verify their email but never complete their profile may need a welcome call.
Registrations Trend
This chart shows new registrations each month for the last six months.
Pending Approvals
At the bottom is the list of people waiting for approval. Use the three-dot menu on a row to Approve them or View Profile.
This is done on the main website. The accessible site does not have this page.
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