Hours and the Community Fund

Correcting a member's balance

Add or take away hours to fix a mistake in a member's balance.

If a member's balance is wrong, for example after a mistaken transfer, you can correct it.

1. Open Users and find the member.
2. Press the three-dot button on their row, then Edit.
3. In the Time Credits card, press Adjust Balance.
4. In Amount, enter the hours to add, such as 2. To take hours away, put a minus sign in front, such as -1.5.
5. Write a Reason. You cannot continue without one.
6. Press Apply Adjustment.

You can also do this from User Report by pressing Adjust.

What happens

• The change appears in the member's transaction history with your reason.
• The member receives a notification about it.
• A balance cannot go below zero. If you try to take away more than they have, the change is refused.

Who can do this

Admins and brokers can correct balances. Brokers cannot change their own balance.

Before you correct a balance, check the member's history and talk to the people involved. Many problems are better solved by the members sending hours back to each other.

This is done on the main website. The accessible site does not have this page.

More guides in this topic

• Seeing how hours move in your community
• Giving new members a starting balance
• Using the Community Fund

Still need help?

If you can't find what you need, get in touch and a person will help you.