Wallet and hours

What does "insufficient balance" mean?

You do not have enough hours for what you are trying to do. Nothing has been taken.

"Insufficient balance" means you do not have enough hours for what you are trying to do.

You may see it when you:

• send hours with Send Credits (the form shows Exceeds available balance);
• donate hours;
• confirm hours at the end of an exchange where you are the one paying;
• are a receiver in a group exchange when it is completed.

Nothing is taken from your wallet when this happens.

What you can do

• Check Your Balance in your wallet.
• Send or agree a smaller number of hours.
• Earn hours by helping someone, for example by posting an offer.
• Ask your coordinator if you think your balance is wrong.

More guides in this topic

• Your wallet at a glance
• How do I send hours to someone?
• Your transaction history
• Do new members get a starting balance?
• Donating or gifting hours
• Recording hours when there are no exchange requests

Still need help?

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